One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Ebooks, Scripts,
Websites, and more... As I waited for an answer to my VCR inquiry... Read More Listening to complaints, whether they're reasonable or not, is a... Read More When people ask, "What is CRM?" the literal answer is,... Read More In today's demanding economy, the first line of any business... Read More Customer service and customer service training are vital for any... Read More The best way to explain this concept is to tell... Read More Do you have good customer service? Even for your free... Read More What happened to the old saying, the customer is always... Read More Our challenge as the business owner/sales person answering the telephone,... Read More Every time my firm conducts communication skills training, we know... Read More You want customers. I want customers. We all want customers.... Read More In my day to day practice in strategic human resource... Read More First of all let's look at what customer service is... Read More Good service is easy to spot and hard-to-find. Mediocre service... Read More With all of the calendars and PDA's and lists I... Read More Even the best business will receive an occasional customer complaint.... Read More What have you done for your existing customers lately? Probably... Read More With customers being smarter, more cost conscious, more product knowledgeable... Read More Looking for hi-fi computer peripherals? Finding it tough to decide... Read More When all else fails in your company to meet the... Read More Note to Kmart: It wasn't about the weatherIn the 1970s... Read More This may seem a strange topic to introduce. Yet, it... Read More It's never too soon to start saying thanks to your... Read More These moments come when a customer or client?1. Hears someone... Read More If you're like me, you've had plenty of experience with... Read More
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Customer Service Has Moved Toward Customer Care
Learning from Your Employees and Customers Complaints
How CRM Software Works -- Creating Customer Satisfaction with a Click
CRM - Its Relevance
Customer Service Tips - Is Your Business A Leaky Bucket?
Making Your Contacts Work For You
The Importance of Good Customer Service
One Critical Question to Ask Yourself Every Day
Finding Out Why a Potential Customer is Calling On You
Why Communication Skills Dont Work In Customer Service
What Do They Want Anyway?
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
Putting The Serve Back Into Customer Service
Boomerang Customers- What You Might NOT Think Brings Them Back!
Handling Customer Complaints
Customer Neglect
First Contact: The Source of Customer Loyalty
Importance of Good Customer Support in Online Computer Peripherals Shops
Customer Service Consultants
Invalid Excuses for Poor Business Results - The Weather
How to Walk the Floor and Talk to Customers
How To Build a Profitable Business
11 Moments of Truth
Stellar Customer Service in 10 Simple Steps
On a recent airline flight I was an upset... Read More
7:00 a.m., the silence in the house is broken by... Read More
It's possible that in the course of your business dealings,... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
$350 million in bad checks are written each and every... Read More
Many organizations tackle to the issue of customer service by... Read More
"Society is always taken by surprise at any new example... Read More
The primary objective of a business is to get and... Read More
Having been in business a number of years, I'm amazed... Read More
If you're a pet owner, you know the stress of... Read More
Resistance has to do with putting up blocks that prevent... Read More
When was the last time you received a handwritten note... Read More
How often have you left a meeting with a customer... Read More
These moments come when a customer or client?1. Hears someone... Read More
You Never Know Who You're Serving when customers turn irate.I... Read More
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Listening is the #1 communication skill for leadership, selling, customer... Read More
1. Stay in contact with customers on a regular basis.... Read More
Who was it that said - "The customer is always... Read More
You probably think I am going to say something like,... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Go into many businesses today and try and get service,... Read More
1. Hire people who have a service attitude. Some people... Read More
Q: I'm so sick of you so-called business experts always... Read More
Some time ago a major UK food retailer decided to... Read More
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